Troubleshooting

The Snapnumbers toolbar has disappeared.

Click View, Toolbars, Snapnumbers.

I installed Snapnumbers, but nothing happened.

After installing Snapnumbers, the Snapnumbers ribbon tab (Word 2007) or toolbar (pre-2007) does not appear until the next time you open Word. Try closing Word (and close Outlook if it is open), then re-open Word.

A shortcut keystroke does not work.

The Snapnumbers program defines several shortcut keystrokes: Alt+K to mark an item for the table of contents, Ctrl+semicolon to open the Snapsymbols screen, and Alt+semicolon to type a nonbreaking space. If any of these keystrokes are not working, it may conflict with another custom keystroke assignment you are already using. To reassign or remove assigned keystrokes:

Word 2007: Click the Office Button, Word Options, Customize, Keyboard shortcuts: Customize....

Word 97, 2000, XP, 2003: Click Tools, Customize, Keyboard.

Word 2003 sometimes freezes, locks up, or crashes.

Click here for information on a bug in Word 2003 and how to fix it with a Service Pack provided by Microsoft.

When using Word's "Track Changes" feature, numbering changes are marked incorrectly.

Some versions of Microsoft Word do not properly Track Changes when the value of ListNum fields changes (Snapnumbers are a type of ListNum field.) Unfortunately, there is no patch available from Microsoft to fix this bug.

Word 2007: Track Changes works correctly with ListNum fields, striking out the old value and underlining the new value.

Word 2003: Track Changes works partially with ListNum fields, underlining the new value, but it does not show the old value at all.

Word XP: Track Changes works backwards with ListNum fields, striking out the new value and underlining the old value.

I see two Snapnumbers toolbars.

The Snapnumbers program includes two toolbars for pre-Word 2007 users, but they are intended to be displayed one at a time. Click here to learn how to toggle between the two toolbars.

I see strange "TC" codes near items I have marked for the table of contents with SnapTOC.

Click here to learn about viewing SnapTOC marks.